Question: I need a benefit verification letter for the County Housing Program, how can I get one?
Answer: Get a benefit letter to show that you receive benefits, have submitted an application, or don’t receive benefits.
This documentation is often needed for loan applications, housing assistance, and other processes that require verification of your income. It may be referred to as a “proof of income letter” or “benefit letter” and is personalized based on the status of your Social Security benefits, Supplemental Security Income, and Medicare coverage.
Sign into your web account or use our automated phone assistance.
Call 800-772-1213 (24 hours a day, 7 days a week in English and Spanish). When you hear “How can I help you today?” say “proof of income.” TTY: Call 800-325-0778 if you’re deaf or hard of hearing.
Related: Social Security Q&A: New Card After Identity Theft
Question: I changed my bank account. How can I update my direct deposit information?
Answer: Edit details about your bank account so we can continue to deposit your monthly benefit check on time.
Sign into your web account and tell us what changed with the bank account you use for direct deposit.
Depending on the benefit type, you may need to call us to complete this task. Call 800-772-1213 (available 24 hours a day, 7 days a week in English and Spanish). When you hear “How can I help you today?” say “direct deposit.” You will need to provide your current direct deposit routing number and account number to change your information over the phone.
TTY: Call 800-325-0778 if you’re deaf or hard of hearing.
Question: I would like to verify my upcoming and past benefits amounts; how can I check?
Answer: Check the schedule to see your upcoming and past payments.
Sign into your web account. The date you get your benefits every month depends on your birthday and the type of benefits you get. View the timing for your upcoming and past payments.
Or use our automated phone assistance. Call 800-772-1213 (24 hours a day, 7 days a week in English and Spanish). When you hear “How can I help you today?” say “checks.” TTY: Call 800-325-0778 if you’re deaf or hard of hearing.
